Shipping & Returns

SHIPPING:

1. Self Pickup (Pre-Arranged): please note, this option is only available to those who are able to travel to our store location (Queensland, Australia). 

2. Standard (Australia Only) Table Based Shipping: We use Australia Post Prepaid Parcel Post Plus satchels which in most cases are available to be tracked (auspost.com.au/track) !

Orders will be despatched within 1-5 working days (In most cases, it's the next business day).

There are two postage cost rates based on the weight of your total purchases: ie: to 500 grams , and between 500 grams and 3 kg (Current Postage costs for these options will be displayed during the checkout process).

3. International Table Based Shipping (Zone A, B, C & D): We use Australia Post International Delivery Regular Services, this is table based costing (as advised by Australia Post) and calculated on total weight, with packaging included in this price. Orders will be despatched within 1-3 working days (In most cases, it's the next business day).

Zone A (New Zealand).
Zone B (Asia Pacific).
Zone C (USA/Canada/Middle East).
Zone D (Rest of World).
Note: Other customised shipping options are available (ie: insurance, priority postage, registered post, COD, etc).  Please contact us before completing your order for further information.

RETURNS:

We accept returns within 30 days of purchase only if a product is broken or defective.  We will happily replace the faulty item upon it's return. Shipping of the original item is at customer cost. If we agree/find the product to have a production fault, we will happily apply a credit to your account for the cost of shipping!

Damage to items caused by Australia Post must be followed up with Australia Post in the first instance (directly with them).  Harry's Custom Bikework can not be held liable for any damage caused after despatch of the product/s, during delivery, although saying that, please do let us know if there is any issues with delivery and we'll do our best to help where possible?

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